FAQ
How do I take care of my jewelry?
TLC is always needed, even for 14K - to keep their beauty and patina as long as possible, scrub lightly with a fresh toothbrush and warm water. Make sure to rinse away any excess residue! You can also buff your 14K pieces gently using the polishing cloth included in your order.
How do I use my polishing cloth?
To keep your piece looking its best, gently rub the surface with the polishing cloth. Always wash your hands after use to ensure the cleaning agent is removed.
It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! The cloth contains a small amount of cleaning agent which will hold on to any dirt, oil & residues that are removed from the surface of the item being polished. Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.
Do you have a warranty?
-WMelo is a proud partner of Charles & Colvard (C&C)
-Insured, free shipping, and worry-free return
-We accept returns within 30 days of receiving unworn jewelry
-Each moissanite gemstone is certified and lifetime warranty
-All our pieces are made upon order, on average 2.5 weeks to manufacture time
-See more about our policies. Click here.
What do I do if my jewelry is defective or I received the wrong order?
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to [email protected]. Our Customer Happiness Team will be happy to help resolve it!
Can I get my jewelry fixed or reworked by an outside jeweler? Does WMelo Jewelry offer repair or resizing services?
We don't recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.
We actually do not offer any repair or resizing service. If your WMelo Jewelry piece is defective and covered under the warranty, please send your order number and a photo of the defective piece to [email protected]!
Can I order a custom piece?
Custom Design
We're not able to accommodate custom design at the moment but we encourage you to visit our online store.
Custom Sizing
The sizes shown on each product page are the only ones we're able to offer at this time.
I'm not sure of the size!
If you want to make sure to get it right, there are a few tricks you can try:
- Do they already have a ring, perhaps a gift or a heirloom piece? If so, try and snatch it to measure the internal diameter! Then, cross reference the diameter with our sizing chart in our products page.
- Scroll down on the same page here, follow the steps to measure the circumference of your finger!
- Purchase one of our Ring Sizers in our products page!
